- Contact Gracy Design and Craft before returning any items. Gracy Design and Craft items are handmade, so a few flaws and imperfections are to be expected (and hopefully adored!) in my products.
I'm happy to discuss any issues with your purchase and want to make your experience a pleasant and enjoyable one. Refunds and returns are handled on a case by case basis, so please contact me right away (preferably within 5 days of item received) if you are unsatisfied. Please note that shipping and Customs fees are non-refundable.
Please contact Gracy Design and Craft before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Gracy Design and Craft and gives information relevant and the reason for complaint.
You can return the product within 5 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Gracy Design and Craft suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Gracy Design and Craft will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Gracy Design and Craft is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Gracy Design and Craft reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: GracyDesignAndCraft@gmail.com